Store Operations

Perhaps the most crucial introspective question any retailer can ask is: Do our stores reflect and support our business mission? SD Retail consultants understand the theoretical and practical dynamics of store operations, from defining requirements to implementing process enhancements and facilitating new processes. Our goal is to ensure every store in the enterprise operates at optimal efficiency and in full support of the ideal customer experience......

Store Process Reengineering
To help our clients improve productivity, reduce cost, enhance the selling environment and increase sales, we focus on assessment, redesign and chain-wide implementation of store operational processes

"Gatekeeping" and Workforce Management
In order to focus the store on those critical functions necessary to enhance store performance, SD Retail can develop merchandising and headquarters management protocols, processes and systems.

Productivity and Organizational Alignment
Working in tandem with retailers, we establish programs to improve productivity and better manage resources. Specifically, we establish productivity standards, set goals, develop staff planning and organization realignment and introduce coaching and recognition programs.

Sales Floor Effectiveness and Presentation
We help examine and enhance areas such as store-level inventory management, merchandise presentation, space allocation, pricing and promotional programs.

Performance Management
Working closely with retailers, we help them utilize new performance measurement systems to balance non-financial and financial measures, including: economic margin analysis (EMA), balanced scorecard, cost and profitability management, benchmarking and global best practice diagnostics.

Process Improvement
We also work with retailers to improve the effectiveness of headquarters operating departments through reengineering and best practice implementation.